Shipping policy

1. Order Processing
All orders are processed within 5 business days of payment confirmation. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods & Delivery Times
We offer standard shipping through trusted carriers. Estimated delivery times:

• Domestic & International: 8–21 business days
  Please note that delivery times are estimates and cannot be guaranteed.

3. Shipping Charges
Shipping charges are calculated based on weight, size, and delivery location and are displayed at checkout.

4. Address Accuracy
Customers are responsible for providing complete and accurate shipping details. Porto Novo is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

5. Tracking
Once your order is shipped, a tracking number will be provided. Porto Novo is not responsible for delays caused by carriers or customs.

6. Damaged or Lost Shipments
If a package is damaged in transit, please contact Porto Novo immediately with supporting photos. Porto Novo will assist with claims but is not responsible for shipping carrier errors beyond our control.

7. Changes to Shipping Policy
Porto Novo reserves the right to update this Shipping Policy at any time. Updates will be posted on the website.